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Frequently Asked Questions
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What makes SAIL different from the programs already available in the community?
SAIL assists with the coordination of services in your own home, similar to those offered in a retirement community. We are unique in that by using membership fees our program will be self-sustaining. Although a multitude of programs and services are available to Dane County seniors, SAIL is the only non-profit organization in the area that thoroughly screens its vendors, while providing consumer advocacy services to its members. Membership includes an array of services, many of which address the mind, body, spirit and environmental needs of people as they age.
Do you work with other agencies that do this similar service?
SAIL is committed to networking with established organizations to the fullest extent possible. We realize the importance of constantly identifying unmet needs and finding ways to meet them – first by locating existing programs, and then by creating new services through extensive collaboration in the community.
Membership
How much does it cost to join SAIL?
The annual fee is $300, which includes a free 13th month; however some members prefer to pay $25 monthly. Anyone over the age of 60 living in Monona, Fitchburg, Middleton or Madison's west side is eligible to join SAIL.
Can I charge my membership?
Yes, we accept VISA and MasterCard.
Do you share your mailing list with other agencies?
Never. Our list is kept private. We do, however, share our members' names with other SAIL members if permission has been given to do so.
What if I plan to be out of town for several weeks on vacation?
As part of your membership, SAIL will provide weekly house checks during your absence. Please notify us so we can make arrangements prior to your departure.
Vendors
What if the vendors I use are not in the SAIL directory?
Feel free to continue using your favorite vendors, but if they are not listed in our SAIL Member Services Directory, we will not be involved in billing, background checks, or consumer advocacy. If you give us your vendor recommendations, we will contact them to see if they are interested in applying to become a SAIL vendor.
How are services arranged with the SAIL vendors?
You may either contact the vendors directly, or a member of the SAIL staff will be happy to call them for you.
How have you developed the current list of vendors?
We receive suggestions from members and others associated with SAIL.
What if I have a problem with a vendor or the work that was done?
Call SAIL to discuss the details of your concern. It is our job to ensure your satisfaction.
What if I need a service and SAIL does not have a vendor listed who provides that service?
Being sponsored by four local non-profit organizations gives us a variety of resources to help us locate a recommended vendor for you to contact.
Volunteers
What types of volunteer opportunities does SAIL offer?
Possible volunteer opportunities include, but are not limited to, consultation or committee work, public relations, visitation/companionship, member transportation, or office assistance.
How do I become a SAIL volunteer?
Call the SAIL office and you will be provided with paperwork that includes an application form and a Background Information Disclosure which is required of all volunteers. Once you are a SAIL volunteer you will be contacted when a need is identified that matches your interests.
Do I have to commit to a certain number of hours or a regular schedule?
No, there is no minimum time requirement for SAIL volunteers. All volunteers are encouraged to commit to the amount of time they feel they can successfully manage.
What if I am already volunteering with another agency?
Great! If there is time to add SAIL to your already busy schedule, we would love to have you as a part of the SAIL volunteer team; however, we don't expect anyone to give up other commitments in order to volunteer with SAIL.
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